What is Clicko?
Clicko is a leading online store for baby, kids, and family products. We cater to the needs of our customers—from parents preparing for their newborns to children in their early teens—providing a wide range of products to make parenting easier and more enjoyable.

What is the benefit of buying from Clicko?
Our philosophy is simple: we aim to provide the best possible deals for products that parents want for their children. We strive to offer the widest selection of top-rated brands at competitive prices in the UAE, combined with excellent service and timely doorstep delivery.

What products does Clicko sell?
Clicko offers a wide variety of products for babies and kids, including diapers, baby food, infant accessories, strollers, high chairs, nursery furniture, clothes, footwear, toys, and school supplies. We stock items from leading international and local brands, and all products are thoroughly checked by our quality assurance team before being made available for sale.

What’s the minimum order value required to place an order?
To place an order, a minimum value of AED 10 or more is required.

How do I know my order has been confirmed?
After checkout, you will receive confirmation of your successful payment, along with an email and SMS to your registered address confirming your order.

How do I check my order status?
Orders are shipped within 24 hours of confirmation. You will receive the courier details and tracking number via email and SMS. You can also track your order in the My Account section under the Track Shipment option.

Is it safe to use my credit card online at Clicko?
Yes. We accept VISA, MasterCard, American Express, and China UnionPay credit and debit cards issued in the UAE. All transactions are secured using SSL encryption to protect your information throughout the payment process. International transactions are also accepted for deliveries within the UAE.

What if an item is out of stock?
We make every effort to maintain stock. If a product is unavailable at checkout, you will be notified. For temporarily out-of-stock items, you can use the Notify Me option to receive updates when the item is restocked.

Are there any hidden charges like Octroi or Entry Tax?
No. The final price displayed during checkout is inclusive of all charges.

How are the products packaged?
Each product is securely wrapped and packed in a sealed box to ensure safe delivery.

Do you deliver products outside the UAE?
No, we only deliver within the UAE. The website is accessible globally, but orders must have a UAE delivery address.

Is it mandatory to register before placing an order?
Yes, registration is required using your email and mobile number to manage orders, maintain a wishlist, and receive offers.

How long will it take to receive my orders?
Delivery times can be selected during checkout from available slots. Customers can reschedule deliveries from the Order History page if unavailable.

Can I ship different items to different addresses?
No, only one shipping address per order is allowed. Separate orders are needed for different addresses.

What is VAT?
Value-added tax (VAT) is a consumption tax applied to products at each stage of production and sale. VAT amounts are refunded in case of order cancellation or returns.

What happens if I am not available at the time of delivery?
You can reschedule the delivery from the Order History page.

What is Clicko’s Return Policy?
Clothes & footwear have a 30-day return window. Other items (except personal products like diapers, wipes, and creams) can be returned within 7 days. Personalized and non-returnable products are excluded.

What payment options are available?
We accept credit and debit cards (VISA, MasterCard, American Express, China UnionPay), and Cash on Delivery (COD) for eligible orders.

Shipping Charges FAQs

  • Free shipping is available on orders above AED 50 (excluding COD, gift wrap, or gift certificate charges).

  • Orders below AED 50 may incur shipping charges.

  • Shipping charges apply per order and depend on the delivery location for certain areas.

  • Charges are visible at checkout and in the cart.

Saved Cards FAQs

  • Users can securely save up to 10 cards for easier checkout.

  • Cards are stored in a PCI DSS-compliant vault and cannot be used without CVV verification.

  • Saved cards can be deleted at any time, used on mobile or app, and are protected for security.

Shop ‘n’ Earn Loyalty Cash FAQs

  • Loyalty Cash is earned on purchases and can be redeemed for future orders.

  • Cash earned varies by product and is credited within 48 hours of successful delivery.

  • Loyalty Cash expires annually on 31st March if no new orders are placed.

Try-N-Buy Service FAQs

  • Available for eligible fashion products, this allows customers to try items at delivery, pay only for items kept, and return the rest immediately.

  • Up to 5 items can be tried at once, with one common delivery date for all items.

  • Return and exchange policies still apply to Try-N-Buy orders.

Product Exchange FAQs

  • Exchanges can be requested via Order History for valid reasons.

  • Damaged or defective items require image upload for verification.

  • Exchange orders for size issues are processed immediately; approvals are required for defects.

  • Price differences are not charged or refunded during exchanges.

Personalized Product FAQs

  • Certain products can be personalized with text, design, or other options.

  • Personalized products cannot be returned.

  • Orders can be edited if the status is Not Shipped.

Assembly Service FAQs

  • Some products may require professional assembly, available via Clicko Assembly Service.

  • Scheduling is done within 48 hours of delivery, and technicians are available between 9:00 AM to 7:00 PM.

  • Customers can reschedule, cancel, or request service post-purchase if available for the product.