1. General Information

  • clickoae.com is operated by Clicko Retail DWC-LLC in UAE.

  • Using the website means you accept the Terms of Use.

  • Products listed are an “invitation to offer”, and orders are accepted only upon dispatch.

  • Only users 18+ and legally capable of forming contracts can use the site.

  • Access outside UAE is at your own risk; delivery is only within UAE.

2. Account and Registration

  • Keep your account and password confidential.

  • Provide true, accurate, and current information when registering.

  • Firstcry.ae can suspend or terminate accounts for false info or breach of terms.

3. Pricing, Promotions & Coupons

  • Prices may contain errors; Firstcry.ae can cancel or correct orders.

  • VAT: 5% included in product prices.

  • Promotions & coupons have specific rules (validity, single use, exclusions).

  • Cashback & Loyalty Programs: Only for delivered products; cancelled/returned items void rewards.

  • Gift Certificates: Redeemable only on Firstcry.ae in UAE; cannot be exchanged for cash.

4. Transactions & Cancellation

  • Minimum order: AED 25 (excluding charges, discounts, or taxes).

  • Must use your own valid credit card.

  • Fraudulent activity may result in legal action.

  • Customers can cancel orders before dispatch.

  • Firstcry.ae may cancel orders for stock or pricing errors.

  • Payments may require verification documents.

5. Product Reviews

  • Registered users can post reviews.

  • Reviews must be accurate, specific, and relevant.

  • Offensive, promotional, or unrelated content may be removed.

6. User Conduct

  • Users must follow laws, rules, and website guidelines.

  • Prohibited activities include harassment, copyright infringement, hacking, and spamming.

7. Shop ‘n’ Earn Loyalty Cash

  • Membership rewards for purchases on Firstcry.ae only.

  • Earned Loyalty Cash is credited after successful delivery.

  • Cancelled or returned orders reduce Loyalty Cash.

  • Loyalty Cash expires December 31 each year.

  • Firstcry.ae can modify or terminate the program at any time.

8. Parenting Services

  • A community platform for parents to share and seek advice.

  • Restricted access may apply; user IDs/passwords must remain confidential.

  • Content not a substitute for medical advice.

  • Firstcry.ae is not responsible for third-party links or content.

9. Other Terms

  • User-submitted content grants Firstcry.ae a royalty-free license to use it.

  • Copyrights, trademarks, and intellectual property are protected.

  • Users must indemnify Firstcry.ae for legal claims arising from their actions.

  • Firstcry.ae can terminate accounts for violations.

10. Limitation of Liability & Disclaimers

  • Site is provided “as is” without guarantees.

  • Firstcry.ae is not liable for indirect or consequential damages.

  • Liability is limited to the value of the product ordered.

11. Site Security

  • Users may not hack, overload, or compromise the website.

  • Violations may result in civil or criminal liability.

12. Miscellaneous

  • Force majeure events relieve liability (acts of God, strikes, etc.).

  • Entire agreement is governed by UAE law, Dubai courts.

  • Headings are for reference only; invalid provisions do not affect the rest.